Returns & Exchanges
At Hilo Hattie, we want you to love your island-inspired apparel; if you are not completely satisfied, you can return or exchange unworn items within 30 days of purchase. Please ensure all original tags are attached and the items are in their original condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn items with original tags into the shipping package and include a copy of your packing slip.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing